Return & Refund Policy

1. Our Return & Refund Policy

At Workstation Communication (WSC), we aim to provide quality IT, networking, fiber optic, telecom and computer products along with reliable customer support.

We understand that in certain situations a customer may need to return a purchased product. This Return & Refund Policy explains the conditions under which a product may be returned, replaced or processed for a refund.

2. Return Period

The return request should be communicated to WSC within the applicable return period. Products returned after the specified period may not be eligible for return or refund.

3. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The product must be unused and in its original condition.
• The product must include all applicable accessories, cables, manuals, warranty cards, tags and promotional items/freebies.
• The product must be returned with its original manufacturer packaging/box.
• If the product was delivered with additional WSC packaging, that packaging should also be returned where applicable.
• The customer must provide the invoice, receipt or valid proof of purchase.

4. Original Packaging Requirements

Products must be returned in their original manufacturer packaging and in a condition suitable for resale.

Damage to the original manufacturer packaging may affect return eligibility.

5. Products That May Not Be Eligible for Return

A return may be rejected if the product has been:

• Used, installed or activated where applicable.
• Physically damaged.
• Burned, fired or damaged due to electrical issues.
• Modified, repaired or opened by an unauthorized person.
• Returned without required accessories or components.
• Returned without original packaging where packaging is required.
• Damaged due to misuse, negligence or improper installation.

WSC reserves the right to inspect the returned product before approving a return, replacement or refund.

6. Product Compatibility Issues

Customers are responsible for checking product compatibility with their existing equipment, network infrastructure, operating environment, power requirements and other devices before purchase.

Return is not applicable solely because a product is incompatible with another device or system, where the product itself is functioning according to its stated specifications.

7. Defective Product & Warranty Claims

If a product develops a technical fault or is found to be defective, the matter may be handled under the applicable warranty policy rather than the standard return policy.

Customers may be required to bring or send the product to the Workstation Communication office for inspection and warranty claim processing.

Warranty decisions are subject to product condition, manufacturer warranty terms and technical inspection.

8. Physical & Electrical Damage

Products damaged due to customer handling, misuse or external causes may not qualify for return, replacement or warranty service.

• Physical damage
• Burning or firing
• Incorrect voltage or power supply
• Water or liquid damage
• Improper installation
• Unauthorized repair or modification
• Damage caused by misuse or negligence

9. Refund Process

If a return is approved and a refund is applicable, the refund process will be initiated after the returned product has been received and inspected by WSC.

The refund amount and applicable method may depend on the payment method, product condition and the reason for the return.

Refund processing time may vary depending on the payment method or financial service provider.

10. Replacement

Where applicable, WSC may offer a replacement for an eligible product instead of a refund.

Replacement is subject to product availability and inspection of the returned product.

11. Return Shipping

Return or transportation costs may vary depending on the reason for return, product condition and the applicable WSC policy. Customers should contact WSC before sending any product back.

12. How to Request a Return

To request a return, replacement or warranty-related service:

1. Contact Workstation Communication before returning the product.
2. Provide your invoice, order information and product details.
3. Explain the reason for the return or service request.
4. Follow the return instructions provided by WSC.
5. Send or bring the product for inspection when requested.

13. Proof of Purchase

Customers should retain their original invoice, receipt, order confirmation or other valid proof of purchase. Proof of purchase may be required for return, replacement, refund or warranty claims.

14. Related Policies

For additional information, please review our other website policies:

Frequently Asked Questions